Yes, we have a bunch of rules and regulations but, they are all for the health and safety of your dogs as well as our staff. Please take a moment to read all our Polices/FAQ's thoroughly.
Polices/FAQ's vary between services.
Pick Up / Drop Off Times:
MONDAY- FRIDAY Drop off Between 3 pm and 6pm* / Pick Ups between 6 am and 10 am.
SATURDAY: Pick-Ups and Drop off times are between 8 am and 3pm.
SUNDAY Pick Up Only times are between 5:00 pm and 7:00 pm.
If you arrive outside of the standard Pick Up and Drop Off times, a half-day Daycare charge will apply (per dog)
*First Time Guests, High Anxiety Guests or guests needing extra time to settle in must arrive before 10 am on their designated drop off date.
Deposits are required for all boarding stays. If proper cancellation is not received, the deposit is forfeited.
With proper cancellation, deposits can be refunded or applied towards future stays or other services.
Non-Peak/ Non-Holiday Stay: 30% Deposit / Cancellations must be made 3 days prior of stay.
Peak/ Holiday Stay: 50% Deposit / Cancellations must be made 3 days prior of stay.
The Customer Portal (provided through Gingr) can be utilized to Register your pet, add additional pets, upload / update vaccination records, view Report Cards, view Invoices, Update Contact Information, Make Reservations, Update Reservations, Make Grooming Appointments and more. To access the Customer Portal, please click here.
Boarding Meet and Greet:
A Meet and Greet (or Temperament Evaluation) for overnight boarding dogs is a process we undertake to ensure the safety and well-being of all dogs in our care. It involves assessing a dog's behavior, social skills, and overall temperament to determine their suitability for our boarding facility. During the evaluation, our trained staff will spend time with your dog, observing their reactions to various stimuli and interactions. We will assess factors such as their response to other dogs, their comfort level in different environments, and their ability to follow basic commands. The evaluation is conducted in a controlled and supervised setting to ensure the safety of all dogs involved. Our goal is to identify any potential behavioral issues or triggers that may require special attention or accommodations during their stay. By conducting a temperament evaluation, we can better understand your dog's needs and preferences. This allows us to provide a tailored boarding experience that aligns with their individual temperament and ensures a positive and stress-free environment for all dogs in our care. Please note that the evaluation is not meant to judge or label your dog, but rather to ensure that we can provide the best possible care and accommodations based on their unique temperament.
Reservations are Required.
Drop off between 6am and 10am (Monday-Friday)
Drop off between 8am and 10am (Saturdays)
Evaluation will take a minimum of 4 hours.
Not required for dogs under 6 months of age.
Proper Vaccinations are required for all services and must be submitted prior to arrival for any of our services.
DHLPP Vaccination (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus) AKA; 5-Way / DAPP
Bordetella Vaccinations (Canine/Kennel Cough)
**Puppies under the age of one year old are required to have documentation of all 3 rounds of DAPP Vaccines.
Influenza Vaccine (Highly Recommended by not required at this time- Please consult with your vet)
Vaccination records must include dogs name as well as veterinarians name. For vaccines administered by owner/shelter, tags from vaccines and dates administered must be presented and we will request owner to sign a waiver . Port Rover will also accept results from titer tests completed by your vet within the last 3 months.
Spay and Neuter Policy:
We recognize the importance of spaying/neutering and while we encourage owners to alter their pets, we realize there are instances where spay/neuter surgery is not a viable option or the owner chooses not to. Females in heat are not permitted under any circumstances. This is strictly for the safety of all Port Rover dogs. Spay and Neuter is NOT required for dogs in overnight boarding unless they want to participate in group play.
If at any time your dog displays or develops unacceptable behavior such as, but not limited to; extreme kennel aggression, resource guarding, destructive behavior or aggression towards our staff, he/she may be immediately dismissed from Boarding. We will keep parents informed of all incidents big or small.
Our number one priority is to provide a safe, happy and healthy environment for your dog(s). We expect our staff to be kind and courteous to each customer. In return, we request that customers treat our staff with kindness and understanding. Foul language, screaming or derogatory comments will not be tolerated and you will be asked to not return. If for whatever reason you are not satisfied and a staff member is not able to address your concerns, please make sure to reach out to a manager as soon as possible.
We do our best to provide updates, send pictures via text, post pictures on social media and provide feedback concerning your pet as often as we can. We ask that customers keep in mind that we care for many, many dogs throughout the day and we may not be able to provide updates for everyone but this does not mean your dog is not be cared for properly.
Late Pick Up Fees:
Please notify us via phone call or text if you are running late. We allow a 10 minute grace period before we charge a $20 late fee. If we do not hear from you or if you are more than 15 minutes late, your dog will be checked back into boarding and provided house food for dinner (if they do not have food of their own) Boarding Fee, Feed Fee and Late Fee of $20.00 apply.
Adjustments to Reservations:
Any adjustments to a reservation must be made with in 72 hours of the original start date. Extending or Shortening a stay without proper notification will result in the full charge of the original reservation charges. Note that during Holidays or Peak times, the option to extend a stay may not be available.
Throughout your dogs stay, he/she dog may participate in a variety of activities including pool time, small group play, large group play and special events. Although we do our best to keep them clean, at times it is unavoidable due to grass, dirt, mulch, and other natural elements. We offer low cost Exit Baths upon request.
General Terms and Conditions: Click Here