Terms and Conditions/ Privacy Policy
Hard copies can be required upon request.
Any references below to the word "I" also implies all others associated with me (the customer/client), including but not limited to spouses, heirs, assignees, friends, and family members. Any references to "Port Rover, LLC or Port Rover" implies its agents, officers, owners, employees, subcontractors, consultants, customers, and prospective customers. This section applies to all current and prospective customers, employees, subcontractors, or anyone else who enters the premises of Port Rover. I am understanding that entering Port Rover is at my own risk. I agree that if I get injured by a dog at Port Rover, I will not hold Port Rover liable for any injuries or damages that may occur.
This section applies to anyone who brings their dog on the Port Rover premises for any reason including but not limited to, Events, Open Playtime, Daycare, Overnight Boarding, Grooming, Training, In-Home Care and Temperament Evaluation. I understand that this application does not guarantee my dog(s) will be accepted into Port Rover. I have disclosed to Port Rover all known risks, dangers, and medical conditions associated with my dog(s). I understand that I am solely liable for medical care expenses and damages that result from injuries caused by my dog, or that I will resolve the matter directly with the owner(s) of the other dog(s) based on applicable laws. I understand that Port Rover may refuse service to my dog for any reason it deems necessary, including but not limited to, overly aggressive behavior, overly excessive barking, and illness. I agree that there are inherent risks in sending my dog to any dog activity center, such as illness or injury, and I accept these risks because they are outweighed by the benefits. Port Rover will not be liable for any unintentional illness or injury that may occur to my dog(s). I authorize Port Rover to take actions they deem as necessary to ensure the health, well-being, and safety of my dog(s), and to take reasonable action to resolve any medical problems that may arise while my dog(s) is in their care. I agree to assume full financial responsibility for all expenses incurred as a result of these actions. I understand that Port Rovers staff is expected to make a reasonable attempt to contact me before incurring such expenses, that they may need to incur such expenses if they can't reach me, and that an emergency situation could arise where it would not be feasible for them to contact me before the expense is incurred. I understand that, as is the norm in the pet care industry, under no circumstances will Port Rover, LLC be liable for damages beyond the replacement value of my dog(s). I waive all claims or actions against Port Rover, LLC relating to the care, control, health, and/or safety of my dog(s) arising while my dog(s) is in their care.
Legal Ownership: I certify that: -I am the legal owner of the dog(s) I am sending to Port Rover, LLC. -That my dog(s) is currently and properly licensed. -That, to my knowledge, my dog(s) has not been exposed to kennel cough, distemper, rabies, parvovirus, or any other contagious disease within the past thirty days. -My dog(s) has been properly vaccinated, and proof of such vaccinations has been provided to Port Rover LLC .
Canine Virus's, Contagious Diseases and Canine Bloat:
Port Rover, LLC owner and staff will work hard to ensure your pet is kept safe and healthy during their stay. Kennels and Play areas are cleaned and sanitized throughout each day/night to help prevent the spread of viruses and illnesses such as (but not limited to) Canine Cough (Bordetella), Parvovirus, Canine Flu and Distemper. Although the Bordetella vaccine helps prevent Canine Cough, it does not guarantee immunity. If your pet shows signs of Canine Cough, Parasites (worms, fleas, ticks, etc.) or other contagious illness’, Port Rover, LLC will contact owner(s) and request immediate pickup. Pet will be held in isolation until owner(s) arrives. To help prevent Canine Bloat, after each meal your dog will receive crate rest for a minimum of one hour prior to engaging in playtime. If your pet(s) has consumed food within an hour prior to arrival, please let our staff know so that he/she can receive appropriate rest prior to playtime. Required rest time does not guarantee your dog will not get Canine Bloat. Please consult your veterinarian for additional information related to contagious diseases, viruses and illness or any other concerns you may have prior to your pet’s arrival at Port Rover.
Policies and Procedures
All information related to Policies and Procedures will be posted on Port Rovers website (www.Portrover.com). This includes items such as Lobby Safety, Late Fees, Reservation Change Fees, Missed Appointments, etc. By signing below, you are agreeing to adhere to our policies and pricing. All major changes to our Policies and Procedures will be emailed to all clients. We highly recommend keeping a current email address on file and checking the website often.
Customer Resolution and social media: Port Rover, LLC strives to provide the best care for your pet and will go above and beyond to make sure they are stress free, happy, and as comfortable as possible during their stay. Port Rover is a family-owned and operated business and relies heavily on word of mouth and positive reviews/feedback. In the event that our customers/clients are not satisfied with their pet’s experience or has issues/concerns with the staff or management, we kindly ask that customers/clients reach out to Port Rover to try and resolve said issues prior to making public acknowledgements of dissatisfaction.
Privacy Policy (SMS Communication)
Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website (Gingr) contact form, email, rental agreement, or third-party reservation systems. Data Usage: We use your data solely for sending Appointment/ Reservations Reminders and General correspondence with Customers. Data Security: We protect your data with secure storage measures to prevent unauthorized access. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time. MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.· Messages are recurring, and message frequency varies.
·Contact Port Rover at (757-657-8060) [email protected] for HELP or to STOP receiving messages.
· Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to [email protected] or 757-657-8060. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you. Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Port Rover will not sell, rent, or share the collected mobile numbers
Hard copies can be required upon request.
Any references below to the word "I" also implies all others associated with me (the customer/client), including but not limited to spouses, heirs, assignees, friends, and family members. Any references to "Port Rover, LLC or Port Rover" implies its agents, officers, owners, employees, subcontractors, consultants, customers, and prospective customers. This section applies to all current and prospective customers, employees, subcontractors, or anyone else who enters the premises of Port Rover. I am understanding that entering Port Rover is at my own risk. I agree that if I get injured by a dog at Port Rover, I will not hold Port Rover liable for any injuries or damages that may occur.
This section applies to anyone who brings their dog on the Port Rover premises for any reason including but not limited to, Events, Open Playtime, Daycare, Overnight Boarding, Grooming, Training, In-Home Care and Temperament Evaluation. I understand that this application does not guarantee my dog(s) will be accepted into Port Rover. I have disclosed to Port Rover all known risks, dangers, and medical conditions associated with my dog(s). I understand that I am solely liable for medical care expenses and damages that result from injuries caused by my dog, or that I will resolve the matter directly with the owner(s) of the other dog(s) based on applicable laws. I understand that Port Rover may refuse service to my dog for any reason it deems necessary, including but not limited to, overly aggressive behavior, overly excessive barking, and illness. I agree that there are inherent risks in sending my dog to any dog activity center, such as illness or injury, and I accept these risks because they are outweighed by the benefits. Port Rover will not be liable for any unintentional illness or injury that may occur to my dog(s). I authorize Port Rover to take actions they deem as necessary to ensure the health, well-being, and safety of my dog(s), and to take reasonable action to resolve any medical problems that may arise while my dog(s) is in their care. I agree to assume full financial responsibility for all expenses incurred as a result of these actions. I understand that Port Rovers staff is expected to make a reasonable attempt to contact me before incurring such expenses, that they may need to incur such expenses if they can't reach me, and that an emergency situation could arise where it would not be feasible for them to contact me before the expense is incurred. I understand that, as is the norm in the pet care industry, under no circumstances will Port Rover, LLC be liable for damages beyond the replacement value of my dog(s). I waive all claims or actions against Port Rover, LLC relating to the care, control, health, and/or safety of my dog(s) arising while my dog(s) is in their care.
Legal Ownership: I certify that: -I am the legal owner of the dog(s) I am sending to Port Rover, LLC. -That my dog(s) is currently and properly licensed. -That, to my knowledge, my dog(s) has not been exposed to kennel cough, distemper, rabies, parvovirus, or any other contagious disease within the past thirty days. -My dog(s) has been properly vaccinated, and proof of such vaccinations has been provided to Port Rover LLC .
Canine Virus's, Contagious Diseases and Canine Bloat:
Port Rover, LLC owner and staff will work hard to ensure your pet is kept safe and healthy during their stay. Kennels and Play areas are cleaned and sanitized throughout each day/night to help prevent the spread of viruses and illnesses such as (but not limited to) Canine Cough (Bordetella), Parvovirus, Canine Flu and Distemper. Although the Bordetella vaccine helps prevent Canine Cough, it does not guarantee immunity. If your pet shows signs of Canine Cough, Parasites (worms, fleas, ticks, etc.) or other contagious illness’, Port Rover, LLC will contact owner(s) and request immediate pickup. Pet will be held in isolation until owner(s) arrives. To help prevent Canine Bloat, after each meal your dog will receive crate rest for a minimum of one hour prior to engaging in playtime. If your pet(s) has consumed food within an hour prior to arrival, please let our staff know so that he/she can receive appropriate rest prior to playtime. Required rest time does not guarantee your dog will not get Canine Bloat. Please consult your veterinarian for additional information related to contagious diseases, viruses and illness or any other concerns you may have prior to your pet’s arrival at Port Rover.
Policies and Procedures
All information related to Policies and Procedures will be posted on Port Rovers website (www.Portrover.com). This includes items such as Lobby Safety, Late Fees, Reservation Change Fees, Missed Appointments, etc. By signing below, you are agreeing to adhere to our policies and pricing. All major changes to our Policies and Procedures will be emailed to all clients. We highly recommend keeping a current email address on file and checking the website often.
Customer Resolution and social media: Port Rover, LLC strives to provide the best care for your pet and will go above and beyond to make sure they are stress free, happy, and as comfortable as possible during their stay. Port Rover is a family-owned and operated business and relies heavily on word of mouth and positive reviews/feedback. In the event that our customers/clients are not satisfied with their pet’s experience or has issues/concerns with the staff or management, we kindly ask that customers/clients reach out to Port Rover to try and resolve said issues prior to making public acknowledgements of dissatisfaction.
Privacy Policy (SMS Communication)
Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website (Gingr) contact form, email, rental agreement, or third-party reservation systems. Data Usage: We use your data solely for sending Appointment/ Reservations Reminders and General correspondence with Customers. Data Security: We protect your data with secure storage measures to prevent unauthorized access. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time. MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.· Messages are recurring, and message frequency varies.
·Contact Port Rover at (757-657-8060) [email protected] for HELP or to STOP receiving messages.
· Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to [email protected] or 757-657-8060. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you. Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Port Rover will not sell, rent, or share the collected mobile numbers