OVERNIGHT BOARDING
FOR UPCOMING RESERVATIONS: Please make sure to also check our What to Bring page.
BOARDING LOCATION:
3112-3114 TYRE NECK BLVD. PORTSMOUTH, VA 23703
HOURS OF OPERATION (BOARDING SPECIFIC)
MONDAY- FRIDAY: Pick-Ups and Drop off times are between 6:00 am and 6:00 pm
SATURDAY: Pick-Ups and Drop off times are between 8:00 am and 3:00 pm
SUNDAY Pick-Ups for Boarding Only are between 5:00 pm and 7:00 pm
CUSTOMER PORTAL
The Customer Portal (provided through Gingr) can be utilized to Register your pet, add additional pets, upload / update vaccination records, view Report Cards, view Invoices, Update Contact Information, Make/Edit Reservations, Schedule Grooming Appointments and more. To access the Customer Portal, please click here. Gingr also has an app that can be downloaded onto your phone, "Gingr For Pet Parents" (Access code is 966849)
VACCINE REQUIREMENTS
Digital or Physical copies of Vaccination records are required to be submitted to Port Rover PRIOR to dogs arrival.
Expired or Incomplete records will result in cancellation of reservations and forfeiture of any deposits and/or cancellation fees.
Records can be uploaded to the Customer Portal, emailed to [email protected] or text/fax to 757-657-8060.
PORT ROVER ADMINISTERED VACCINATIONS
SPAY AND NEUTER POLICY
Port Rover recognizes the importance of spaying and neutering pets. While we encourage owners to discuss spay/neuter options with their veterinarian, we understand that there are medical, behavioral, breeding, or personal reasons why a dog may remain intact.
Spaying or neutering is not required for overnight boarding at Port Rover.
For the safety and comfort of all guests, female dogs in heat are not permitted under any circumstances. Owners are responsible for notifying Port Rover if their dog is in heat, is suspected to be entering a heat cycle, or develops signs of being in heat prior to or during their stay.Port Rover reserves the right to modify handling procedures, housing arrangements, participation in group activities, or other services for intact dogs when necessary to maintain a safe environment for all guests and staff.
UNACCEPTABLE BEHAVIORS
If at any time your dog displays or develops unacceptable behavior such as, but not limited to; extreme kennel aggression, resource guarding, destructive behavior or aggression towards our staff, he/she may be immediately dismissed from Boarding. We will keep parents informed of all incidents big or small. Port Rover also reserves the rights to dismiss any dog based on ill behavior from the owner/parents. We do not allow bullying, harassment, intimidation, violence or abuse from our clients.
BOARDING REQUIREMENTS
BOARDING RESERVATIONS POLICIES
RESERVATIONS ARE REQUIRED FOR ALL OVERNIGHT BOARDING STAYS
Reservations can be made online through the Gingr Customer Portal, via text, email or phone call.
Boarding accommodations are limited. Reservations are required and same-day reservations may not be available. Submitting a reservation request does not guarantee availability. Reservations are not considered confirmed until approved by Port Rover. All required documents, vaccinations, agreements, and evaluations must be completed before a reservation can be approved. Changes to reservation dates should be requested as soon as possible. Availability cannot be guaranteed once a reservation has been modified.
If an owner is unable to pick up their dog as scheduled, Port Rover should be notified immediately.
Extending a Boarding Stay: If you intend on extending your dogs boarding stay, please notify us 24 hours in advance to ensure we have adequate space for your dog(s) for the additional days. With proper communication we can typically accommodate most requests (with the exception of holidays/peak rates). Lack of notification will result in an automatic Extended Stay Fee of $25 per additional night extended.
BOARDING CANCELLATION POLICY (STANDARD):
Reservations canceled at least 72 hours prior to the scheduled arrival date may be canceled without penalty. Reservations canceled with less than 72 hours notice may be subject to a cancellation fee equal to one night's boarding.
CANCELLATION POLICY / DEPOSITS: PEAK/ HOLIDAY SEASON:
Peak/ Holiday Stay: 30% Deposit is required and due 7 days prior to Peak/Holiday stay in order to guarantee reservation. Peak/ Holiday stay cancellations must be made 5 days prior to stay in order to receive a deposit refund (not including the day of the reservation). Deposits are 100% NON-refundable if vaccines presented upon arrival are missing/expired/invalid or if owner fails to complete required Meet and Greet prior to arrival.
BOARDING MEET AND GREET/ EVALUATION ($25 FEE APPLIES)
A Meet and Greet (or Temperament Evaluation) for overnight boarding dogs is a process we undertake to ensure the safety and well-being of all dogs in our care. It involves assessing a dog's behavior, social skills, and overall temperament to determine their suitability for our boarding facility. During the evaluation, our trained staff will spend time with your dog, observing their reactions to various stimuli and interactions. We will assess factors such as their response to other dogs, their comfort level in different environments, and their ability to follow basic commands. The evaluation is conducted in a controlled and supervised setting to ensure the safety of all dogs involved. Our goal is to identify any potential behavioral issues or triggers that may require special attention or accommodations during their stay. By conducting a temperament evaluation, we can better understand your dog's needs and preferences. This allows us to provide a tailored boarding experience that aligns with their individual temperament and ensures a positive and stress-free environment for all dogs in our care. Please note that the evaluation is not meant to judge or label your dog, but rather to ensure that we can provide the best possible care and accommodations based on their unique temperament.
FOOD POLICIES:
MEDICATION POLICIES:
WHAT NOT TO BRING:
Items brought from home can become soiled, damaged, chewed, misplaced, or create safety concerns in a boarding environment. To provide the safest possible experience for all guests, Port Rover supplies approved bedding, feeding equipment, slow feeders, and other boarding essentials as needed.
*Exception: For long-term boarding stays of more than 20 days, we prefer that you pre-package individual meals. However, large bags of food are acceptable with the understanding that if the provided food runs short, Port Rover will purchase additional food on your behalf and add the cost to your invoice. Additional fees may apply.
CUSTOMER CARE
Our number one priority is to provide a safe, happy and healthy environment for your dog(s). We expect our staff to be kind and courteous to each customer. In return, we request that customers treat our staff with kindness and understanding. Foul language, screaming or derogatory comments will not be tolerated and you will be asked to not return. If for whatever reason you are not satisfied and a staff member is not able to address your concerns, please make sure to reach out to a manager as soon as possible. We do our best to provide updates, send pictures via text, post pictures on social media and provide feedback concerning your pet as often as we can. We ask that customers keep in mind that we care for many, many dogs throughout the day and we may not be able to provide updates for everyone but this does not mean your dog is not be cared for properly.
DIRTY DOGS
Throughout your dogs stay, he/she dog may participate in a variety of activities including pool time, small group play, large group play and special events. Although we do our best to keep them clean, at times it is unavoidable due to grass, dirt, mulch, and other natural elements. We offer low cost Exit Baths upon request.
General Terms and Conditions: Click Here
FOR UPCOMING RESERVATIONS: Please make sure to also check our What to Bring page.
BOARDING LOCATION:
3112-3114 TYRE NECK BLVD. PORTSMOUTH, VA 23703
HOURS OF OPERATION (BOARDING SPECIFIC)
MONDAY- FRIDAY: Pick-Ups and Drop off times are between 6:00 am and 6:00 pm
SATURDAY: Pick-Ups and Drop off times are between 8:00 am and 3:00 pm
SUNDAY Pick-Ups for Boarding Only are between 5:00 pm and 7:00 pm
CUSTOMER PORTAL
The Customer Portal (provided through Gingr) can be utilized to Register your pet, add additional pets, upload / update vaccination records, view Report Cards, view Invoices, Update Contact Information, Make/Edit Reservations, Schedule Grooming Appointments and more. To access the Customer Portal, please click here. Gingr also has an app that can be downloaded onto your phone, "Gingr For Pet Parents" (Access code is 966849)
VACCINE REQUIREMENTS
Digital or Physical copies of Vaccination records are required to be submitted to Port Rover PRIOR to dogs arrival.
Expired or Incomplete records will result in cancellation of reservations and forfeiture of any deposits and/or cancellation fees.
Records can be uploaded to the Customer Portal, emailed to [email protected] or text/fax to 757-657-8060.
- Rabies Vaccination
- Distemper / Parvo Vaccines (DAPP/ DHLPP / DHPP)
- Bordetella Vaccinations (Canine/Kennel Cough)
- Influenza (Highly Recommended but not required at this time. Consult with your vet.)
- Canines under the age of one year old are required to have documentation of all 3 rounds of DAPP Vaccines.
- We do not accept vaccines administered at home.
- Vaccination records must include dogs name as well as veterinarians name.
- For vaccines administered by Rescue Group/shelter, tags from vaccines and dates administered must be presented and we will request owner to sign a waiver.
- Titer tests are accepted if completed by a vet within the last 3 months.
PORT ROVER ADMINISTERED VACCINATIONS
SPAY AND NEUTER POLICY
Port Rover recognizes the importance of spaying and neutering pets. While we encourage owners to discuss spay/neuter options with their veterinarian, we understand that there are medical, behavioral, breeding, or personal reasons why a dog may remain intact.
Spaying or neutering is not required for overnight boarding at Port Rover.
For the safety and comfort of all guests, female dogs in heat are not permitted under any circumstances. Owners are responsible for notifying Port Rover if their dog is in heat, is suspected to be entering a heat cycle, or develops signs of being in heat prior to or during their stay.Port Rover reserves the right to modify handling procedures, housing arrangements, participation in group activities, or other services for intact dogs when necessary to maintain a safe environment for all guests and staff.
UNACCEPTABLE BEHAVIORS
If at any time your dog displays or develops unacceptable behavior such as, but not limited to; extreme kennel aggression, resource guarding, destructive behavior or aggression towards our staff, he/she may be immediately dismissed from Boarding. We will keep parents informed of all incidents big or small. Port Rover also reserves the rights to dismiss any dog based on ill behavior from the owner/parents. We do not allow bullying, harassment, intimidation, violence or abuse from our clients.
BOARDING REQUIREMENTS
BOARDING RESERVATIONS POLICIES
RESERVATIONS ARE REQUIRED FOR ALL OVERNIGHT BOARDING STAYS
Reservations can be made online through the Gingr Customer Portal, via text, email or phone call.
Boarding accommodations are limited. Reservations are required and same-day reservations may not be available. Submitting a reservation request does not guarantee availability. Reservations are not considered confirmed until approved by Port Rover. All required documents, vaccinations, agreements, and evaluations must be completed before a reservation can be approved. Changes to reservation dates should be requested as soon as possible. Availability cannot be guaranteed once a reservation has been modified.
If an owner is unable to pick up their dog as scheduled, Port Rover should be notified immediately.
Extending a Boarding Stay: If you intend on extending your dogs boarding stay, please notify us 24 hours in advance to ensure we have adequate space for your dog(s) for the additional days. With proper communication we can typically accommodate most requests (with the exception of holidays/peak rates). Lack of notification will result in an automatic Extended Stay Fee of $25 per additional night extended.
BOARDING CANCELLATION POLICY (STANDARD):
Reservations canceled at least 72 hours prior to the scheduled arrival date may be canceled without penalty. Reservations canceled with less than 72 hours notice may be subject to a cancellation fee equal to one night's boarding.
CANCELLATION POLICY / DEPOSITS: PEAK/ HOLIDAY SEASON:
Peak/ Holiday Stay: 30% Deposit is required and due 7 days prior to Peak/Holiday stay in order to guarantee reservation. Peak/ Holiday stay cancellations must be made 5 days prior to stay in order to receive a deposit refund (not including the day of the reservation). Deposits are 100% NON-refundable if vaccines presented upon arrival are missing/expired/invalid or if owner fails to complete required Meet and Greet prior to arrival.
BOARDING MEET AND GREET/ EVALUATION ($25 FEE APPLIES)
A Meet and Greet (or Temperament Evaluation) for overnight boarding dogs is a process we undertake to ensure the safety and well-being of all dogs in our care. It involves assessing a dog's behavior, social skills, and overall temperament to determine their suitability for our boarding facility. During the evaluation, our trained staff will spend time with your dog, observing their reactions to various stimuli and interactions. We will assess factors such as their response to other dogs, their comfort level in different environments, and their ability to follow basic commands. The evaluation is conducted in a controlled and supervised setting to ensure the safety of all dogs involved. Our goal is to identify any potential behavioral issues or triggers that may require special attention or accommodations during their stay. By conducting a temperament evaluation, we can better understand your dog's needs and preferences. This allows us to provide a tailored boarding experience that aligns with their individual temperament and ensures a positive and stress-free environment for all dogs in our care. Please note that the evaluation is not meant to judge or label your dog, but rather to ensure that we can provide the best possible care and accommodations based on their unique temperament.
- Reservations are Required for Meet and Greets
- Drop off between 6am and 10am (Monday-Friday)
- Drop off between 8am and 10am (Saturday)
- Evaluations take a minimum of 4 hours.
- Not required for dogs under 6 months of age.
FOOD POLICIES:
- All meals must be pre-portioned and individually packaged before arrival. Please provide one meal per Ziploc bag or disposable container. Be sure to provide enough meals to cover your dog's entire stay and a few extra in case travel plans change.
- Example: If your dog eats two meals per day and is staying for three nights, you should provide six individually packaged meals.
- Note: To help minimize the risk of motion sickness, digestive upset, and accidents during travel, Port Rover does not routinely provide dinner on a guest's scheduled departure day.
- We strongly encourage that all meals are divided into two portions throughout the day. Smaller meals may help reduce digestive upset and may lower the risk of conditions associated with rapid consumption or overeating..
- Fast eaters will be monitored and provided a slower feeder if necessary.
- Please be prepared to provide any special feeding instructions or allergy information at intake.
- Clients are welcome to bring 1 comfort item that is soft and unbreakable (optional). (Example; small blanket or t-shirt)
- Raw diets are not permitted. All food must be cooked and stored in individual, labeled disposable containers.
- Lunches are only distributed upon request for dogs over 1 year old or medically required to have smaller portions throughout the day.
MEDICATION POLICIES:
- Medication administration is a courtesy service. While we are happy to assist with medication administration, Port Rover is not a veterinary facility and our staff are not veterinary professionals.
- Select staff members are trained to administer more advanced medications and treatments. However, Port Rover reserves the right to decline any medication, treatment, or medical procedure that is not appropriate for a boarding environment or exceeds our training, staffing, or facility capabilities.
- Prescription meds must be labeled properly. All prescription medications must be in the original prescription container whenever possible. Container should include the dog's name, dosage instructions and should be prescribed specifically to the dog receiving the medication. Medications prescribed to another pet may not be administered.
- Owners are responsible for providing enough medication to cover their dog's entire stay, plus additional doses whenever possible in the event of travel delays or extended stays.
- A completed and signed Medication Administration Log/Waiver is required before Port Rover can administer prescription medications. This form will be completed during check-in.
- Standard Medication Fee: A fee of $25 per boarding stay will be charged for dogs requiring oral medication administration during their stay. Examples include Pills, Capsules, Tablets and similar oral medications. Vitamins/ Powders and Supplements that are mixed into meals and do not require separate administration are not subject to this fee.
- Advanced Medical Care Fee: A fee of $25 per boarding stay plus $5 per administration will be charge for all medication administrations that requiring additional staff training, documentation, quality control or monitory will incur an additional fee. Examples include: Insulin injections, Injectable medications, wound care, eye / ear meds and specialized medical treatments.
WHAT NOT TO BRING:
Items brought from home can become soiled, damaged, chewed, misplaced, or create safety concerns in a boarding environment. To provide the safest possible experience for all guests, Port Rover supplies approved bedding, feeding equipment, slow feeders, and other boarding essentials as needed.
- Blankets, Cots, Beds, or Pillows
- Kennels or crates
- Food Containers, Food Totes or Large bags of food*
- Bowls or Bottled Water
- Glass Containers
- Raw or Uncooked Food
- Stuffed Toys, Rope Toys,
- Rawhide or Bones
- Electronic Devices or collars (e.g., shock collars)
- Items that are deemed toxic or harmful to dogs
- Clothing or costumes (dogs can get overheated or tangled)
- Anything of value
*Exception: For long-term boarding stays of more than 20 days, we prefer that you pre-package individual meals. However, large bags of food are acceptable with the understanding that if the provided food runs short, Port Rover will purchase additional food on your behalf and add the cost to your invoice. Additional fees may apply.
CUSTOMER CARE
Our number one priority is to provide a safe, happy and healthy environment for your dog(s). We expect our staff to be kind and courteous to each customer. In return, we request that customers treat our staff with kindness and understanding. Foul language, screaming or derogatory comments will not be tolerated and you will be asked to not return. If for whatever reason you are not satisfied and a staff member is not able to address your concerns, please make sure to reach out to a manager as soon as possible. We do our best to provide updates, send pictures via text, post pictures on social media and provide feedback concerning your pet as often as we can. We ask that customers keep in mind that we care for many, many dogs throughout the day and we may not be able to provide updates for everyone but this does not mean your dog is not be cared for properly.
DIRTY DOGS
Throughout your dogs stay, he/she dog may participate in a variety of activities including pool time, small group play, large group play and special events. Although we do our best to keep them clean, at times it is unavoidable due to grass, dirt, mulch, and other natural elements. We offer low cost Exit Baths upon request.
General Terms and Conditions: Click Here