|
DOGGY DAYCARE
|
Please note that Daycare is CLOSED between 10 am and 3pm for Drop Offs (Mon-Fri)
Daycare Meet and Greet: All potential daycare dogs are required to conduct a 4 hour minimum Meet and Greet (Temperament Evaluation). Appointment is required for Meet and Greet. During the Meet and Greet, your dog will be slowly introduced to staff and the environment. Once he/she is ready, we will slowly start introducing dogs one at a time. Once approved for Group play, reservations are NOT required to attend daycare. Approved dogs must attend daycare a minimum of 4 times per month otherwise a new Meet and Greet/ Evaluation may be required (fees apply).
Dogs under 7 months do not require a Meet and Greet.
Vaccination Requirements:
Rabies Vaccination
DHLPP Vaccination (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus) AKA; 5-Way / DAPP
Bordetella Vaccinations (Canine/Kennel Cough)
**All vaccines must be administered 2 weeks prior to arrival at facility.
**Puppies under the age of one year old are required to have documentation of all 3 rounds of DAPP Vaccines.
Vaccination records must include dogs name as well as veterinarians name. For vaccines administered by owner/shelter, tags from vaccines and dates administered must be presented and we will request owner to sign a waiver . Port Rover will also accept results from titer tests completed by your vet within the last 3 months.
Spay and Neuter Policy:
We recognize the importance of spaying/neutering and while we encourage owners to alter their pets, we realize there are instances where spay/neuter surgery is not a viable option or the owner chooses not to. An evaluation may be performed for unaltered dogs over the age of 7 months. If he/she passes but then later shows signs of aggression or dominance, he/she may no longer be able to participate in group playtime. Females in heat will not be allowed under any circumstances. This is strictly for the safety of all Port Rover dogs. Spay and Neuter is NOT required for boarding only dogs, grooming dogs or dogs in training.
Unacceptable Behavior: If at any time your dog displays or develops unacceptable behavior such as, but not limited to; fighting with other dogs, bullying, resource guarding, excessive barking, excessive humping, destructive behavior or aggression towards our staff, he/she may be immediately dismissed from daycare. We will keep parents informed of all incidents big or small. If we notice dogs are starting to develop bad behaviors we will have our in-house trainers re-evaluate your dog and possibly recommend training and/or dismissal from daycare. Alternate options may be the Learn and Burn program.
Customer Care: Our number one priority is to provide a safe, happy and healthy environment for your dog(s). We expect our staff to be kind and courteous to each customer. In return, we request that customers treat our staff with kindness and understanding. Foul language, screaming or derogatory comments will not be tolerated and you will be asked to not return. If for whatever reason you are not satisfied and a staff member is not able to address your concerns, please make sure to reach out to a manager as soon as possible.
We do our best to provide updates, send pictures via text, post pictures on social media and provide feedback concerning your pet as often as we can. We ask that customers keep in mind that we care for many, many dogs throughout the day and we may not be able to provide updates for everyone but this does not mean your dog is not be cared for properly.
Food/Treats: Please feed your dog(s) at least 1 hour prior to arrival for daycare. This ensures they properly digest their breakfast and are ready to play. If you are unable to please let the staff know so we can allow for proper rest prior to play.
We accept lunches for dogs 1 year or under. Lunches are administered between 12:00 pm and 1:00 pm daily. Please bring lunch in a single use sandwich baggie. Treats are given to dogs throughout the day to encourage good behavior as well as during special events. If your dog has any food allergies please inform the staff ahead of time.
Late Pick Up Fees: Daycare All daycare dogs must be picked up by 7pm (Monday-Friday) and between 4pm and 5pm (Saturday). Please notify us via phone call or text if you are running late. We allow a 10 minute grace period before we charge a $20 late fee. If we do not hear from you or if you are more than 15 minutes late, your dog will be checked into boarding and provided house food for dinner. Boarding and Feed charges apply as well as the original daycare fee.
Daycare Packages: Daycare Package days do NOT have to be used consecutively.
Daycare Packages CAN be transferred OR shared with other dogs within the same household.
Daycare Packages are pre-pay only and non-refundable.
Saturdays are always considered half days due to reduced hours (subject to change).
Dirty Dogs: Throughout the day, your dog may participate in a variety of activities including Pool time, small group play, large group play and special events. Although we do our best to keep them clean, at times it is unavoidable due to grass, dirt, mulch, and other natural elements.
Dogs under 7 months do not require a Meet and Greet.
Vaccination Requirements:
Rabies Vaccination
DHLPP Vaccination (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus) AKA; 5-Way / DAPP
Bordetella Vaccinations (Canine/Kennel Cough)
**All vaccines must be administered 2 weeks prior to arrival at facility.
**Puppies under the age of one year old are required to have documentation of all 3 rounds of DAPP Vaccines.
Vaccination records must include dogs name as well as veterinarians name. For vaccines administered by owner/shelter, tags from vaccines and dates administered must be presented and we will request owner to sign a waiver . Port Rover will also accept results from titer tests completed by your vet within the last 3 months.
Spay and Neuter Policy:
We recognize the importance of spaying/neutering and while we encourage owners to alter their pets, we realize there are instances where spay/neuter surgery is not a viable option or the owner chooses not to. An evaluation may be performed for unaltered dogs over the age of 7 months. If he/she passes but then later shows signs of aggression or dominance, he/she may no longer be able to participate in group playtime. Females in heat will not be allowed under any circumstances. This is strictly for the safety of all Port Rover dogs. Spay and Neuter is NOT required for boarding only dogs, grooming dogs or dogs in training.
Unacceptable Behavior: If at any time your dog displays or develops unacceptable behavior such as, but not limited to; fighting with other dogs, bullying, resource guarding, excessive barking, excessive humping, destructive behavior or aggression towards our staff, he/she may be immediately dismissed from daycare. We will keep parents informed of all incidents big or small. If we notice dogs are starting to develop bad behaviors we will have our in-house trainers re-evaluate your dog and possibly recommend training and/or dismissal from daycare. Alternate options may be the Learn and Burn program.
Customer Care: Our number one priority is to provide a safe, happy and healthy environment for your dog(s). We expect our staff to be kind and courteous to each customer. In return, we request that customers treat our staff with kindness and understanding. Foul language, screaming or derogatory comments will not be tolerated and you will be asked to not return. If for whatever reason you are not satisfied and a staff member is not able to address your concerns, please make sure to reach out to a manager as soon as possible.
We do our best to provide updates, send pictures via text, post pictures on social media and provide feedback concerning your pet as often as we can. We ask that customers keep in mind that we care for many, many dogs throughout the day and we may not be able to provide updates for everyone but this does not mean your dog is not be cared for properly.
Food/Treats: Please feed your dog(s) at least 1 hour prior to arrival for daycare. This ensures they properly digest their breakfast and are ready to play. If you are unable to please let the staff know so we can allow for proper rest prior to play.
We accept lunches for dogs 1 year or under. Lunches are administered between 12:00 pm and 1:00 pm daily. Please bring lunch in a single use sandwich baggie. Treats are given to dogs throughout the day to encourage good behavior as well as during special events. If your dog has any food allergies please inform the staff ahead of time.
Late Pick Up Fees: Daycare All daycare dogs must be picked up by 7pm (Monday-Friday) and between 4pm and 5pm (Saturday). Please notify us via phone call or text if you are running late. We allow a 10 minute grace period before we charge a $20 late fee. If we do not hear from you or if you are more than 15 minutes late, your dog will be checked into boarding and provided house food for dinner. Boarding and Feed charges apply as well as the original daycare fee.
Daycare Packages: Daycare Package days do NOT have to be used consecutively.
Daycare Packages CAN be transferred OR shared with other dogs within the same household.
Daycare Packages are pre-pay only and non-refundable.
Saturdays are always considered half days due to reduced hours (subject to change).
Dirty Dogs: Throughout the day, your dog may participate in a variety of activities including Pool time, small group play, large group play and special events. Although we do our best to keep them clean, at times it is unavoidable due to grass, dirt, mulch, and other natural elements.