|
OVERNIGHT BOARDING
|
Please note that Daycare is CLOSED between 10 am and 3pm for Drop Offs (Mon-Fri)
For Boarding Pick Up and Drop off please call up on arrival during these hours
For Boarding Pick Up and Drop off please call up on arrival during these hours
Boarding Meet and Greet: All new clients are required to conduct a 4 hour minimum Meet and Greet (Temperament Evaluation). Appointment is required for Meet and Greet. During the Meet and Greet, your dog will be slowly introduced to staff and the environment. If your dog would like to participate in group please, we will slowly start introducing dogs one at a time. Dogs under 7 months do not require a Meet and Greet.
Vaccination Requirements:
Rabies Vaccination
DHLPP Vaccination (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus) AKA; 5-Way / DAPP
Bordetella Vaccinations (Canine/Kennel Cough)
**All vaccines must be administered 2 weeks prior to arrival at facility.
**Puppies under the age of one year old are required to have documentation of all 3 rounds of DAPP Vaccines.
Vaccination records must include dogs name as well as veterinarians name. For vaccines administered by owner/shelter, tags from vaccines and dates administered must be presented and we will request owner to sign a waiver . Port Rover will also accept results from titer tests completed by your vet within the last 3 months.
Spay and Neuter Policy:
We recognize the importance of spaying/neutering and while we encourage owners to alter their pets, we realize there are instances where spay/neuter surgery is not a viable option or the owner chooses not to. An evaluation may be performed for unaltered dogs over the age of 7 months. If he/she passes but then later shows signs of aggression or dominance, he/she may no longer be able to participate in group playtime. Females in heat will not be allowed under any circumstances. This is strictly for the safety of all Port Rover dogs. Spay and Neuter is NOT required for boarding only dogs, grooming dogs or dogs in training.
Unacceptable Behavior: If at any time your dog displays or develops unacceptable behavior such as, but not limited to; extreme kennel aggression, resource guarding, destructive behavior or aggression towards our staff, he/she may be immediately dismissed from Boarding. We will keep parents informed of all incidents big or small.
Customer Care: Our number one priority is to provide a safe, happy and healthy environment for your dog(s). We expect our staff to be kind and courteous to each customer. In return, we request that customers treat our staff with kindness and understanding. Foul language, screaming or derogatory comments will not be tolerated and you will be asked to not return. If for whatever reason you are not satisfied and a staff member is not able to address your concerns, please make sure to reach out to a manager as soon as possible.
We do our best to provide updates, send pictures via text, post pictures on social media and provide feedback concerning your pet as often as we can. We ask that customers keep in mind that we care for many, many dogs throughout the day and we may not be able to provide updates for everyone but this does not mean your dog is not be cared for properly.
Late Pick Up Fees: Daycare All daycare dogs must be picked up by 7pm (Monday-Friday) and between 4pm and 5pm (Saturday). Please notify us via phone call or text if you are running late. We allow a 10 minute grace period before we charge a $20 late fee. If we do not hear from you or if you are more than 15 minutes late, your dog will be checked into boarding and provided house food for dinner. Boarding and Feed charges apply as well as the original daycare fee.
Dirty Dogs: Throughout the day, your dog may participate in a variety of activities including Pool time, small group play, large group play and special events. Although we do our best to keep them clean, at times it is unavoidable due to grass, dirt, mulch, and other natural elements.
Vaccination Requirements:
Rabies Vaccination
DHLPP Vaccination (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus) AKA; 5-Way / DAPP
Bordetella Vaccinations (Canine/Kennel Cough)
**All vaccines must be administered 2 weeks prior to arrival at facility.
**Puppies under the age of one year old are required to have documentation of all 3 rounds of DAPP Vaccines.
Vaccination records must include dogs name as well as veterinarians name. For vaccines administered by owner/shelter, tags from vaccines and dates administered must be presented and we will request owner to sign a waiver . Port Rover will also accept results from titer tests completed by your vet within the last 3 months.
Spay and Neuter Policy:
We recognize the importance of spaying/neutering and while we encourage owners to alter their pets, we realize there are instances where spay/neuter surgery is not a viable option or the owner chooses not to. An evaluation may be performed for unaltered dogs over the age of 7 months. If he/she passes but then later shows signs of aggression or dominance, he/she may no longer be able to participate in group playtime. Females in heat will not be allowed under any circumstances. This is strictly for the safety of all Port Rover dogs. Spay and Neuter is NOT required for boarding only dogs, grooming dogs or dogs in training.
Unacceptable Behavior: If at any time your dog displays or develops unacceptable behavior such as, but not limited to; extreme kennel aggression, resource guarding, destructive behavior or aggression towards our staff, he/she may be immediately dismissed from Boarding. We will keep parents informed of all incidents big or small.
Customer Care: Our number one priority is to provide a safe, happy and healthy environment for your dog(s). We expect our staff to be kind and courteous to each customer. In return, we request that customers treat our staff with kindness and understanding. Foul language, screaming or derogatory comments will not be tolerated and you will be asked to not return. If for whatever reason you are not satisfied and a staff member is not able to address your concerns, please make sure to reach out to a manager as soon as possible.
We do our best to provide updates, send pictures via text, post pictures on social media and provide feedback concerning your pet as often as we can. We ask that customers keep in mind that we care for many, many dogs throughout the day and we may not be able to provide updates for everyone but this does not mean your dog is not be cared for properly.
Late Pick Up Fees: Daycare All daycare dogs must be picked up by 7pm (Monday-Friday) and between 4pm and 5pm (Saturday). Please notify us via phone call or text if you are running late. We allow a 10 minute grace period before we charge a $20 late fee. If we do not hear from you or if you are more than 15 minutes late, your dog will be checked into boarding and provided house food for dinner. Boarding and Feed charges apply as well as the original daycare fee.
Dirty Dogs: Throughout the day, your dog may participate in a variety of activities including Pool time, small group play, large group play and special events. Although we do our best to keep them clean, at times it is unavoidable due to grass, dirt, mulch, and other natural elements.